Account and Profile FAQs

1. How Can I Reset My Password?
   • If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and you will receive a "Password Reset Link" in your email. Click on it to create a new password.
2. Is It Compulsory to Add My GST Number to Your Website?
   • No, it is not compulsory to add your GST number. If you do not have a GST number, you can leave this field blank. However, if you have a GST number and would like it included on your invoices, you should add it to your billing information.
3. My Profile Has a Negative Review. Can You Help Me Remove It?
   • No, we do not remove verified reviews from profiles. However, you can respond to negative reviews to provide your perspective. We encourage you to invite more customers who had a positive experience to leave reviews to balance any negative feedback.
4. How Do I Get My Exclusive Packages to Show Up First in the List of Exclusive Packages?
   • The ranking of exclusive packages depends on several factors, such as package popularity, reviews, ratings, and customer feedback. To improve the ranking, focus on getting more reviews, enhancing your package descriptions, and optimizing your offerings.
5. How Will the Traveler Know About My Updated Package?
   • We promote your packages on Holidify where travelers can see your offering with your company name and rating. Also your packages will be visible to thousands of travelers who are looking for packages.

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