Refunds and Policies FAQs

1. Can I Get a Refund for Calls Not Answered?‍

We do not provide refunds for calls that are not answered or not responded to. Once we speak to the traveler, we cannot guarantee when or if they will answer future calls. They may be busy, driving, or at work, and this is beyond our control. You will encounter this issue with some leads, and unfortunately, there isn’t much we can do to resolve it. This is why we set the expected conversion rate at 6-8%. Around 90% of the leads that do not convert will have issues like no response or similar.We understand that occasionally, agents may face challenges in reaching travelers. "No answer" leads can be frustrating, but we offer several strategies to help improve your chances of connecting with travelers:

‍Alternative Contact Methods:

• If a phone call isn’t connecting, try reaching out through alternative methods like WhatsApp, SMS, or email. Travelers often respond faster on these platforms.‍

‍Personalized Messaging:

• Sending a personalized message that references the traveler’s specific travel plans can encourage a response. A friendly, tailored message explaining who you are and why you're reaching out might capture their attention and prompt a reply.

Multiple Contact Numbers:

• If the traveler has provided multiple contact numbers, attempt to reach them on a different line if the primary number isn’t working.

‍Respect Traveler’s Preferred Mode of Communication:

• Always honor the traveler’s preferred mode of communication (phone, WhatsApp, email) as indicated in their inquiry form. This enhances their customer experience and increases the likelihood of a positive response.

Time Considerations:

• If the traveler is not responding to your initial attempts, try calling at different times of the day, such as early mornings, late afternoons, or evenings. Travelers may be busy or unable to take calls at certain times, so varying your approach can improve your chances of connecting.

Offer Assistance:

• In your message, offer assistance with any questions or concerns they might have. This gesture could encourage them to reply or return your call.

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2. What Are the Penalties for Wrong Refunds?
   • A processing fee of ₹100 (Domestic/Outbound leads) and ₹300 (Inbound leads) will be charged for disapproved refund requests. However, for the first three rejections, the processing fee is waived. The fee will only be applied starting from the 4th rejection onwards. If 3 out of the last 5 refunds are disapproved, your refund privileges will be deactivated for 10 days.
3. What Is the Refund Policy for Leads?
   • Refunds are only provided for Phone Verified, WhatsApp Verified, and OTP Verified leads if, on the very first call, the traveler says they have canceled the trip or already booked elsewhere. Refund requests must be submitted within 48 hours of purchasing the lead.
4. How Do I Apply for a Refund?
   • Go to My Account > Refunds. Search for the lead number or client name and select the option from the dropdown list. Click "Request Refund" and fill in the reason for the refund. Our team will verify the request and issue a refund if eligible.

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