TripCrafters is committed to providing exceptional support to all our partner travel agents. Whether you have a question about using our platform, need help with a specific lead, or want advice on optimizing your profile, our support team is here to assist you.
Getting in Touch
- Dedicated Account Manager:
- Every registered travel agent on TripCrafters is assigned a dedicated account manager. Your account manager is your primary point of contact for any questions or assistance. They will help you understand the platform, guide you through the lead purchase process, and provide tips for maximizing your success.
- How to Contact Your Account Manager:
- You can reach out to your account manager via the contact details provided when your account was approved. Typically, they will provide their direct phone number and email address. If you have lost these details, you can request them again by contacting our support team.
- General Support Contact Information:
- Phone Support:some text
- Call us at +91 8080809161 for immediate assistance during our business hours.
- Available Monday to Friday, from 9:00 AM to 6:00 PM IST and on Saturday 9:30 AM to 2:00 PM IST. Sunday is Closed
- Email Support:
- For any queries, concerns, or feedback, you can email us at mail@tripcrafters.com. Our support team aims to respond to all emails within 24 hours.
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- Help and Feedback:
- If you have any feedback, suggestions for improvement, or require additional training on specific platform features, please feel free to share them with us. We highly value our partners’ input and continuously strive to improve our services.
- Requesting Additional Training or Support:
- If you need further training or a detailed walkthrough of the platform features, contact your account manager to schedule a session. We offer personalized training sessions via phone or video call to help you get the most out of TripCrafters.
Escalation Process
In case you are not satisfied with the resolution provided by your account manager or support team, you can escalate your issue for higher-level assistance:
- Step 1: Contact Support Manager
- You can ask your account manager to connect you with a senior person to resolve the issue. We will call and provide a resolution.
- Step 2: Email Escalation
- For unresolved issues that require urgent attention, you can email our management team directly at mail@tripcrafters.com. We will reach out asap to solve your concern.
- Step 3: Resolution Assurance
- Our goal is to resolve all escalations promptly and effectively. The management team will assess your case, contact you for additional information if needed, and work to provide a satisfactory solution.
Types of Support Provided
- Technical Support:
- If you experience any technical issues while using the TripCrafters platform—such as problems logging in, difficulties with lead purchase, or dashboard navigation errors—contact our technical support team through the general support contact details mentioned above. Our team will assist you in troubleshooting and resolving the issues.
- Billing and Payment Support:
- For any questions related to billing, payments, or credit purchases, reach out to your account manager or our billing support team at mail@tripcrafters.com. Ensure you provide your registered company name and a brief description of the issue to help us assist you more efficiently.
- Lead and Refund Support:
- If you have queries related to specific leads, lead quality, or the refund process, your account manager is the best point of contact. They can provide detailed insights and assist with managing leads effectively. For refund requests, please follow the guidelines outlined in the "Refund Policy" section and contact support if you need further clarification.
- Profile and Review Management Support:
- Need help optimizing your profile or managing reviews? Your account manager can guide you on best practices for creating a compelling company profile, requesting reviews from clients, and handling negative feedback constructively.
5. Conflicts between Account Manager and Travel Agents:
- Abusive behavior or unprofessional attitudes will not be tolerated. In such situations, we reserve the right to disconnect the call. If you have concerns regarding your account manager, please feel free to get in touch with Jatin at +919152728172 or at jatin@tripcrafters.in.
Agent Escalations
Escalations should occur when we receive a negative review or complaint from a traveler via call or email. Below are the types of incidents that warrant escalation:
Serious Incidents for Escalation
- Unresponsive Agent After Payment: The agent has taken the booking amount but is no longer responding to calls or messages.
- No Booking Confirmation or Vouchers: The agent has taken the booking amount but has not provided booking confirmation or necessary travel vouchers.
- Changes to Agreed Package: The agent has taken the booking amount but is not providing the previously agreed-upon property or has made significant changes to the package components without the traveler's consent.
- Refund Refusal: The traveler wants to cancel the booking, but the agent is refusing to provide a refund.
- Delayed Refunds Due to Suppliers: The agent agrees to provide a refund but claims it will only occur after their supplier issues a refund.
- Disappearance After Payment: The agent has disappeared after taking the booking amount from the traveler, without fulfilling the services.
Non-Serious Escalations
- No Package Details Shared Yet: The agent has not yet contacted the traveler with detailed package information but is still within a reasonable timeframe.
- Overly Aggressive Follow-Ups: The agent is following up too frequently or aggressively with the traveler, causing discomfort.
- Unprofessional Communication: The agent is using unprofessional or inappropriate language when communicating with the traveler.
Additional Resources and Self-Help Options
- Help Center Documentation:
- Our Help Center contains comprehensive documentation on all aspects of using TripCrafters. You can access detailed guides on lead management, profile optimization, refund policies, tips for success, and more.
- Video Tutorials and Webinars:
- We provide video tutorials and webinars to help you navigate the platform, understand features, and implement best practices. Contact your account manager to find out more about upcoming webinars or request access to past sessions.
- Regular Newsletters and Updates:
- Stay updated with the latest features, platform updates, and best practices by subscribing to our newsletters. We regularly share insights, success stories, and tips to help you grow your travel business.
Key Points to Remember:
- Reach Out Promptly: If you encounter any issues or have questions, don’t hesitate to reach out to your account manager or our support team.
- Stay Informed: Regularly check the Help Center, newsletters, and updates to stay informed about new features and enhancements.
- Utilize Available Resources: Make the most of the support options, training sessions, and resources provided to maximize your success on TripCrafters.
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