Frequently Asked Questions

1. What is TripCrafters, and how does it work?

TripCrafters is an online travel marketplace that connects verified travelers with expert travel agents who create customized trip packages based on their preferences. When a traveler submits an inquiry, it goes through a verification process before getting matched with a travel agent.

Once a lead is verified, we match it with up to three travel agents based on lead preferences. Agents can then access the traveler's details, understand their requirements, and provide custom quotations. Travelers can compare these options and book directly with the agent of their choice. The platform ensures transparency, real-time support, and quality of verified leads.

Learn more about TripCrafters here: What is TripCrafters?

2. How do you verify leads?

At TripCrafters, every traveler inquiry undergoes multiple verification steps before reaching an agent, ensuring that you receive only genuine, high-intent leads.

When a traveler submits an inquiry, they must:

• Verify their contact details via OTP (One-Time Password) sent to their registered mobile number.
• Provide personal details, including phone number, email, and name.
• Submit detailed travel requirements, such as:

Destinations, number of travelers (adults + minors, with minor ages up to 4 years), departure city, departure date, whether tickets are already booked, services required (hotels, sightseeing, transport, etc.), hotel budget category (Budget, Mid-range, Luxury, etc.), passport details (for international trips), booking urgency (If a traveler indicates they are not looking to book, their inquiry is removed immediately).

At this stage, the inquiry becomes an OTP Verified Lead. Many leads sell out at this step as they are immediately purchased by agents.

Leads that remain available after OTP verification undergo an additional quality check via WhatsApp or Phone Verification:

• Travel details are reconfirmed directly with the traveler.
• The lead is removed if the traveler’s plans are unclear or if they are not serious about booking.

These WhatsApp and Phone Verified Leads have the highest engagement rates, ensuring that you connect with high-quality travelers actively looking to book a trip. 

3. What are the benefits of joining TripCrafters as a travel agent?

Joining TripCrafters gives travel agents access to verified traveler inquiries, ensuring they connect with genuine customers. With no commissions or monthly fees, agents only pay for the leads they buy. They can also promote their tour packages for free on Holidify, gaining more visibility. TripCrafters offers flexible pricing, a transparent refund policy, and higher conversion rates, helping agents grow their business efficiently.

4. Are there any bonus credits or discounts available for new agents?

Yes! TripCrafters offers bonus credits for new agents as part of the Agent Success Program to help you get started:

20% Bonus Credits on your first credit purchase.
15% Bonus Credits on your second and third purchases.

Additionally, you can earn extra bonus credits through reviews and referrals to maximize your investment.

Learn more about the Agent Success Program: Agent Success Program

5. Does TripCrafters work on a commission model? 

No, TripCrafters does not charge any commissions on bookings. Instead, travel agents pay only for the verified leads they choose to purchase. There are no monthly fees or hidden costs, making it a transparent and cost-effective way for agents to connect with genuine travelers and grow their business.

Learn more about our lead pricing here: Lead and Pricing FAQs

6. How will the leads get shared?

Each verified traveler inquiry is shared with a maximum of three travel agents, ensuring fair competition and better conversion opportunities. Once you purchase a lead, you will instantly receive the traveler’s contact details via email and WhatsApp, and the traveler will receive your company profile.

You can manage and respond to leads effortlessly through our Android Mobile App or via our easy-to-use dashboard, making the process seamless and efficient.

Learn more about leads and conversions here: Leads and Conversion FAQs

7. What types of travel leads does TripCrafters provide? (Flights, B2B, Car Rental, etc.)

TripCrafters specializes in holiday package leads for both domestic and international travel. We do not provide leads for flights, B2B services, car rentals, or standalone hotel bookings. Our leads come from genuine travelers actively seeking customized tour packages.

Learn more about our lead types and verification process here: Guide to TripCrafters Lead Types and Verification

8. How do I register my travel agency with TripCrafters?

Registering your travel agency with TripCrafters is quick and free! Simply visit our platform and fill out the registration form with your company details. You’ll need to submit basic verification documents, and once approved, you can start receiving verified travel leads.

Follow the step-by-step guide here: How to Register Your Company

9. How is TripCrafters related to Holidify?

TripCrafters is a subsidiary of Holidify Travels Private Limited, focused on onboarding and empowering travel agents with high-quality, verified leads. Holidify, on the other hand, is a traveler-centric platform that helps users discover holiday packages and plan trips. With 50,000+ monthly inquiries, Holidify connects genuine travelers with TripCrafters’ network of travel agents, ensuring a seamless booking experience for both.

10. What are the required documents for registration?

Company Verification Documents (Any one or more)

• Certificate of Incorporation
• Memorandum of Association
• Articles of Association
• GST Certificate
• IATA Certificate
• Tourism Department Certificate
• Travel Agent Association Membership Certificate
• Company PAN Card*
• Shop License / Trade License*
• Udyam Aadhar Registration*

Any other document that shows your company name as a registered travel agency.

Important Notes:

*Documents such as Company PAN Card, Shop License / Trade License, and Udyam Aadhar Registration will require an additional document showing the company address.

Personal Verification Documents (Any one)

• Aadhar Card
• Passport
• Citizenship ID or any other government-issued document that shows the name and address of the Owner / Proprietor / Partner / Director (For International Agents registered outside of India)

11. How long does the agent onboarding process take?

The agent onboarding process typically takes 1 to 2 working days after you submit your documents and online profile links. Our team reviews your application for compliance, and in some cases, the compliance team may request additional documents for verification. Once approved, you’ll receive a confirmation email, allowing you to start purchasing verified leads immediately.

12. How many leads can we get in a day?

The number of leads you receive depends on traveler demand and your lead preferences (destinations, trip type, budget, etc.). While TripCrafters generates thousands of leads daily, the exact number you get varies based on:

Destination Demand – This is the biggest factor. Popular destinations and peak travel seasons generate more leads.

Your Lead Preferences – The more flexible your criteria, the more leads you receive.
AutoBuy Settings – Enabling AutoBuy ensures you get leads instantly based on your filters.

Customize your lead settings here: How to Set Up Your Lead Preferences on TripCrafters

13. How soon can we start buying leads after registration?

Once you complete your registration and submit the required documents, the verification process typically takes 24-48 hours. After approval, your dedicated account manager will guide you through the platform’s features.

To start purchasing leads, you’ll need to buy credits, which are used to pay for leads. Various credit packages are available, allowing you to choose the one that best fits your needs.

Learn how to buy credits here: How to Buy Credits on TripCrafters

14. What is the pricing structure for leads?

TripCrafters follows a flexible and transparent pricing model with no commissions or monthly fees—you only pay for the leads you choose.

Flat Price Leads (AutoBuy) – Automatically assigned based on your filters, with fixed pricing per destination category.
Regular Price Leads (Manual Purchase) – Individually priced leads that you can review and purchase manually.
Tiered Pricing System – Lead prices vary based on destination demand and traveler intent.

The cost of a lead depends on factors like the number of travelers, trip duration, and verification level. Discounts may apply for bulk purchases or AutoBuy settings.

See detailed pricing information here: Lead and Pricing FAQs

15. How do I buy credits on TripCrafters?

To purchase leads on TripCrafters, agents need to buy credits, which are used to pay for leads. Here's how you can do it:

• Go to the "Buy Credits" Section – Log in to your account and click on the "Buy Credits" button.
• Choose a Credit Package – Select from various Flat Price (AutoBuy) or Regular Price (Manual Buy) packages.
• Select a Payment Method – Pay via Credit/Debit Card, Net Banking, UPI, NEFT, or Cheque.
• Confirm Your Purchase – Once the payment is processed, credits will be added to your account, and you can start purchasing leads immediately.

Step-by-step guide here: How to Buy Credits on TripCrafters

16. What are the available payment methods for purchasing credits?

TripCrafters offers multiple secure payment options to make it easy for agents to buy credits and start purchasing leads:

• Credit/Debit Cards – Visa, Mastercard, and other major cards.
• Net Banking – Direct transfer from your bank account.
• UPI Payments – Google Pay, PhonePe, Paytm, and other UPI apps.
• NEFT/IMPS Transfers – Send payments via online banking.
• Cheque & Cash Deposits – Available for offline payments (confirmation required).

Once the payment is processed, credits are added to your account, and you can start purchasing leads immediately.

17. How does the AutoBuy feature work for purchasing leads?

The AutoBuy feature allows you to automate lead purchases based on your preferences, ensuring you never miss high-quality leads.

• Set Your Filters – Choose destinations, travel dates, minimum trip duration, and traveler requirements.
• Automated Lead Delivery – Leads matching your criteria are automatically purchased and sent to your account.
• Priority Access – Get leads instantly without having to log in and manually buy them.
• Flexible Control – Turn AutoBuy on or off anytime and adjust your settings as needed.

This feature helps you save time, improve response rates, and boost conversions effortlessly.

Learn how to set up AutoBuy here: How to Use AutoBuy

18. Can we upload our tour packages to TripCrafters?

Yes! Travel agents can upload and showcase their tour packages on TripCrafters and Holidify for free. This allows you to:
Increase Visibility – Your packages are displayed to travelers searching for holiday options.
Control Pricing & Inclusions – List multiple package variations (budget, mid-range, luxury).
Only Pay for Leads – There’s no cost to upload; you only pay when a traveler inquires.

This feature helps you attract high-intent travelers and improve conversions.

19. Can I get exclusive leads?

No, TripCrafters does not offer exclusive leads by default. However, if you upload a tour package on TripCrafters & Holidify, travelers inquiring about your package can choose whether they want to be connected with only your agency or up to three agents. This means that while some tour package leads may be exclusive, we leave that choice to the traveler.

20. How can I contact TripCrafters for support?

TripCrafters offers multiple ways to reach out for assistance and support:

Phone Support – Call our support team for immediate help.
Email Support – Send your queries via email, and our team will respond promptly.
Dedicated Account Manager – Every agent gets a personal account manager for guidance.
Help Center & FAQs – Access self-help guides and FAQs for quick solutions.

Our team is here to assist with lead management, account setup, payments, refunds, and more! For support, contact us at mail@tripcrafters.in

Find all contact details here: TripCrafters Contact and Support

21. Will I get a dedicated account manager?

Yes! Every registered travel agent on TripCrafters is assigned a dedicated account manager. Your account manager will:

Guide you through onboarding and platform features.
Help optimize your profile for better conversions.
Provide personalized support for lead management, refunds, and best practices.
Assist with strategy to improve your bookings and maximize success.

Learn more about agent support here: TripCrafters Agent FAQs
Contact support here: TripCrafters Contact & Support

22. What’s the conversion ratio on TripCrafters?

On average, travel agents on TripCrafters experience a 6-8% conversion rate, with some achieving 10-15% as they build a strong profile with reviews and optimized responses. Success depends on factors like quick follow-ups, personalized communication, competitive pricing, and a well-maintained agent profile.

Boost your conversions with these best practices: How to Convert Travel Leads into Bookings